Return Instructions – Guest Return and Exchange Policy
Returns to a KAO Jewelry
Guest Return and Exchange Policy
If for any reason you are not satisfied with your purchase, you may return your item for Full refund within 30 days.
KAOJewelry.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are not satisfied with your purchase, you may return your item for Full refund within 30 days based on our Guest Return and Exchange Policy.
- Returns and exchanges are permitted within 30 days from the purchase date for jewelry; and within 15 days from the purchase date for watches.
- Jewelry must be unworn, unaltered and in original condition including tags with all original accessories.
- Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
- To return, used, worn items, or returning unused items after 30 days from the purchase, you need to contact us first and provide us with reason. In some cases, we may accept return for Full refund, or maybe we partly refund you after applying re-stocking fees. It depends on items condition, time, and reason for return.
- Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
- Refunds with be issued to original purchaser on the account to which the item was charged.
- Gift returns can only be exchanged or converted to an online store credit balance.
KAOJewelry.com provides you easy returning method by mail:
Here are the basic steps:
If there is damage to an item upon delivery, contact our customer service from here.
Please read the information on your original packing slip.
Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:
500 N. Caraway Rd, #1133
Jonesboro, Arkansas 72401
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.